You may want to return an order. Maybe because you don’t like the product or maybe there is another reason why you wouldn’t want to order anyway. Whatever the reason, you have the right to cancel your order up to 14 days after receiving it without giving a reason. After cancellation, you have an additional 14 days to return your product. You will then be credited with the full amount of the order. You will only be responsible for the cost of returning the product from your home to the online store. For the exact rates, please check your operator’s website. If you make use of your right of withdrawal, the product with all accessories provided and – if reasonably possible – in the original condition and packaging will be returned to the contractor. To exercise this right, you can contact us via ha@coiffer-cheveux.com . We will then refund the amount of the order due within 14 days after registration of your return, provided that the product has already been received in good condition. If the product is damaged or if the packaging is damaged more than necessary to try the product, then we can pass on this reduction in value to you. Treat the product with care and make sure it is properly packaged when you return it. At the bottom of the page you will find our return form which must also be filled out in the box.